Meet Michael Tsia, the General Manager for the Holiday Inn located in Oceanside, California. He manages all the departments and ensures that the property provides an excellent customer experience. It very much is like running your own small business as it requires managing multiple departments that make a hotel work. The hospitality industry is one of the fastest growing and largest parts of the San Diego economy. If you have leadership skills, are good at problem solving and enjoy customer service a career in tourism could be for you! This video was made in collaboration with the San Diego & Imperial Counties Community Colleges Center of Excellence.